How can we help?

Shipping is free on all orders. We deliver to the United Kingdom, United States, Canada, Australia, New Zealand and Europe. See our shipping policy.

Average processing takes 1–2 days, followed by 4–7 days for delivery (Monday–Saturday). These are estimates. Read our shipping policy for details.

Your tracking code is emailed within 24 hours after your parcel leaves our warehouse. Check its progress on our order tracking page.

Email support@seame-brand.com promptly to request a change or cancellation. We will check and confirm whether fulfillment can still be stopped or changed. Processing or shipped parcels may not be interceptable. Applicable statutory withdrawal rights remain unaffected. See our refund policy.

Our shipping policy explains available destinations, free standard delivery, current delivery estimates, working days, order cutoffs, tracking and import charges. Delivery estimates depend on your destination and are not guaranteed arrival dates.

Contact support if the delivery estimate has passed, tracking is unclear, or the parcel appears lost or damaged. Include your order reference, tracking number and a description; photos of damage help where available. We will investigate with the carrier and arrange a replacement or refund as appropriate under our shipping policy.

Check the delivery address, mailbox, safe places, household members and neighbours. The carrier may have delivery details or a proof-of-delivery photo. If you still cannot locate the parcel, contact support with your order reference and tracking number. We will investigate; a delivered scan alone does not resolve a missing-delivery complaint.

Our published delivery service is free standard shipping. Any faster service must be offered at checkout; an order note cannot guarantee faster delivery. If you need an item by a particular date, contact us before ordering and check our delivery estimates.

Contact support as soon as possible with your order reference and the change you need. We will confirm whether it is still possible before dispatch. Changes are not guaranteed once processing has started, and a shipment already in progress may not be interceptable. Your statutory withdrawal rights remain unaffected.

Check your spam, junk and promotions folders and search for SEAME. If you still cannot find the confirmation, contact us with the email address used at checkout, your name and the order date. We can check the order and resend the details. Avoid placing a second order until the first payment and order status are confirmed.

A tracking number may appear before the carrier records the first scan. Updates can also pause between sorting centres or while a parcel transfers to a local carrier. Check our tracking page and delivery estimate. If tracking is unclear or the delivery estimate has passed, contact support with your order reference and tracking number so we can investigate.

Contact support with your order reference and tracking number as soon as tracking shows a return to sender. Tell us if there was an address error, a missed collection or another delivery problem. We will check the reason and parcel status with the carrier and explain the appropriate next steps. Do not place a replacement order until the original order has been checked.

Items can arrive in separate parcels. Check your dispatch emails and tracking details for another shipment. If an item is missing and there is no separate shipment listed, contact us with your order reference and the missing item. Photos of the parcel and contents help where available. We will investigate and arrange the applicable remedy.

Our advertised shipping offer includes no additional customs duties or import fees for you. If a carrier requests an import payment, contact support@seame-brand.com before paying so we can resolve the charge. Include your order reference and the carrier notice. See our shipping policy.

The final-delivery carrier depends on your destination and shipment. Your tracking details identify the delivery service and any handover to a local carrier. Check our tracking page, or contact us if you need help identifying the carrier.

We deliver to the United Kingdom, United States, Canada, Australia, New Zealand and Europe. Enter your address at checkout to check availability. See our shipping policy.

Email support@seame-brand.com promptly with your order number and correct address. We will check whether fulfillment can still be changed and confirm the outcome. Changes cannot be guaranteed once processing or shipping has started.

Check the carrier notice and tracking for collection or redelivery instructions. If anything is unclear, contact support with your order number and tracking details. We will check the delivery problem and explain the next steps.

Use our contact page or email support@seame-brand.com. Include your order number, checkout email and a description of the issue. Customer service is available Monday to Saturday, 09:00–18:00 Central European local time (CET/CEST).

Email support@seame-brand.com within 30 calendar days of receipt for our voluntary return offer; send goods back within 14 calendar days after notifying us. We confirm the address and instructions. The return form is optional. You pay change-of-mind postage, with legal exceptions for faulty goods and other applicable rights. See our refund policy.

For our voluntary 30-day return offer, we issue refunds within 7 business days of receiving the goods (Monday–Friday, excluding public holidays). Statutory refund deadlines take priority. Refunds go to the original payment method unless you expressly agree otherwise. We email you when issued; payment-provider posting may take longer. See our refund policy.

Email support@seame-brand.com immediately with your order number, photos and a description of the problem. For a wrong item, include the names of the item ordered and the item received.

Use your return carrier tracking to check delivery and keep your proof of postage. We email you when your refund is issued. If you are waiting, contact support with your order reference, return tracking number and postage receipt. Refunds go to the original payment method within the deadlines in our refund policy; your payment provider may need additional time to display the payment.

Notify us within 30 calendar days of receipt and send the goods back within 14 calendar days after notification under our voluntary offer. Items must be unworn, unused and have original tags and packaging. Statutory inspection, withdrawal and faulty-goods rights remain unaffected. See our refund policy.

Contact us before posting to confirm the return instructions. Do not use the Hong Kong company address. You pay change-of-mind return postage unless agreed otherwise or required by law. Necessary postage for faulty or incorrect goods is covered where required by law. See our refund policy.

Size exchanges can be arranged through customer service, subject to stock and confirmed return instructions. Contact us before posting. If your requested size is unavailable, you can choose a refund under our refund policy. Store credit is optional.

Our payment methods page lists PayPal, Visa, Mastercard, American Express, Apple Pay, Shop Pay, Google Pay and UnionPay. The available options are shown at checkout.

Enter your code in the discount field at checkout and apply it before paying. Check that the order total updates. If it is rejected, check spelling, expiry, minimum spend and eligible items against the offer conditions. Combining discounts depends on the offer; do not assume codes can be combined. If you still need help, contact us with the code and a screenshot of the message, without sharing payment-card details.

Compare your bust, waist and hip measurements with our size guide. If you are between sizes, we recommend the larger size for comfort. Email support@seame-brand.com for help.

Availability can change, and we cannot promise a restock date for every item. If the product page offers a restock alert, you can register there. Otherwise, contact us with the product name or link and the size or colour you need so we can check the current information.

Follow the garment care label; washing, drying and ironing instructions vary by fabric and finish. Avoid bleach, tumble drying or high heat unless the label permits them. If instructions are missing or unclear, contact us with the product link before washing.

Check the specific product page for fabric composition, measurements and fit details. These vary between styles. Our size guide provides clothing and footwear guidance. If details are missing, contact us with the product link before ordering.

Our privacy policy explains personal data, cookies and applicable privacy rights. Email support@seame-brand.com to request help exercising those rights. You can unsubscribe from marketing emails through the link in the email.